Shipping, Returns, & Exchanges

Our policies: Simple, Transparent, and Fair

Your happiness with your new piece of furniture is our number one priority. That is why we work extremely hard to ensure you are pleased with your selection; but if you aren’t, for whatever reason, we're here to help. We are happy to offer a best-in-class return policy.


Delivery

We have partnered with Logistics companies like Fedex, BlueDart & Delhivery for our supply chain. We follow a Manufacturer model and not a retail model of distribution and hence there is no 1 way or 2 way shipping cost included in the MRP. All shipped goods are Insured and we bear the liability of an safe doorstep delivery. In case any damage in shipping we will issue a refund or replacement on priority.


Returns

We recognize that these flexible policies are important for our clients. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Only one return or exchange is allowed per order.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.

Return Timeline

 

  • Bean Bag category has a return timeline of 100 days from the date of delivery.
  • Foam Lounger category has a return timeline of 100 days from the date of delivery.
  • Sofas category has a return timeline of 14 Days from the date of Delivery.

Terms for Return requested within 14 days of delivery

It’s important to us that you’re happy with your purchase of our products. If you’re not totally satisfied you can return it within 14 days. We will give you a full refund by the same method as your original payment. The buyer has to ship us back the product to the warehouse and bear the shipping charges. Once the product is received, you would receive a 100% REFUND.

Terms for Return requested within 100 days of delivery

It’s important to us that you’re happy with your purchase of our products. If you’re not totally satisfied you can return it within 100 days. We will give you a 90% refund by the same method as your original payment. The buyer has to ship us back the product to the warehouse and bear the shipping charges. Once the product is received, you would receive a 90% REFUND. The 100 Day returns is not applicable on Sofa Orders.


Exchanges

We recognize that these flexible policies are important for our clients. However, we reserve the right to approve returns or exchanges, based on the condition of the piece and customer account history. Only one return or exchange is allowed per order.

Pieces that have been damaged, scratched, stained, or altered in any way are not eligible for return or exchange.


Cancellations

Orders are put into production 48 hours after being placed. Order cancellations requested within 48-hours will be refunded in full. Order cancellations requested outside of 48-hours will be refunded in full less a 10% production fee.


Damages

Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. These must be reported within 72 hours of the delivery. Faulty claims outside the 72 hour reporting period will be assessed under warranty not damage or return. To report an issue, please mail us at hello@thefluco.com. Don’t forget to attach photos of the product and provide us with as much information as possible so that we can assist you. Our team will review your completed form and contact you via email within one business day with the next steps.


Order Modifications

Requested within 48 hours

Free

 

Requested outside of 48 hours

We want to make sure your piece is perfect for you, so we give you the flexibility to adjust your order. We begin manufacturing your piece immediately upon receiving the order and any changes during the manufacturing process result in lost time and materials. Please finalize all order modifications within 48 hours of purchase. After 48 hours, there is a 10% order-modification fee.

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